Trust is fragile – (37signals)

Trust is fragile – (37signals):

So let’s start with first things first: We’re sorry. We made a mistake. We should have thought it through and remembered that storing your data with someone else in the cloud hinges on a fragile layer of trust. We poked that trust in the eye and it was wrong. We shouldn’t have checked the log files to see the name of the 100 millionth file.

(Via 37signals.com)

I remember thinking at the time of the original “100 millionth file” post that it was odd that they would post the name of the file, or that they would even look to see what that file was named. It was a pretty obvious faux pas. Good for them for aggressively correcting that misstep.